سياسة الخصوصية

Privacy policy (English)

This policy explains what the Tabibi app and website collect, why, who can access it, and how to delete it. It covers the mobile app (Android and iPhone), tbibiapp.com, the doctor portal and the clinic software.

Last updated: 2 October 2026

1. Data we collect

• Account: name, email, phone number, password (stored as an irreversible hash). For doctors: specialty, clinic details, address, hours and fee. Required.
• Location (optional): approximate or precise location, only if you allow it, to sort doctors by distance and show your area name; for doctors, the clinic's map location. No background tracking, no movement history.
• Photos (optional): a profile or clinic photo you choose to upload.
• Bookings: doctor, clinic, date and time, queue number, status, and the name of the person you book for.
• Messages (optional): chats with the clinic and with technical support.
• Docto (optional): questions you send to the AI assistant; they may include health information you choose to write. Not stored on our servers unless you report a reply.
• Reviews (optional): star rating and comment, published with your first name and last initial only.
• Anonymous usage stats: how often a doctor appears in search or is opened, not linked to you.
• Server logs: IP address and request time, for security; deleted periodically.

We do not collect contacts, SMS, microphone, camera, advertising ID, or payment card data in the app.

2. Why

To run the service (search, booking, live queue), send in-app notifications about your bookings, let doctors manage their clinic, and for support, security and fixing errors. We do not sell your data or use it for targeted ads. "Sponsored" doctors are paid placements, not based on your data.

3. Who can see it

• The doctor you book with: your name, phone, booking and messages to them. No other doctor.
• The Tabibi team: limited access for support and maintenance.
• Service providers processing data on our behalf: Google (sign-in, maps), Apple (Sign in with Apple), Groq (processing Docto questions — text only, without your name, phone or precise location, after your explicit consent), Telegram (our support team receives support messages with your name, phone and email), our email provider, Kashier (doctors only — subscription payments on our website; we never receive card data), and our hosting provider.
• Authorities: only under an enforceable legal obligation.

4. Security

All traffic uses HTTPS; passwords are hashed; on Android, login data is excluded from cloud backups.

5. Deletion and retention

Delete your account in the app (patient: Account → Delete account; doctor: Manage → Delete account) or at tbibiapp.com/delete-account. Deletion runs 14 days after the request and can be cancelled by signing in. Deleted: name, email, phone, password, photo, Google/Apple link, support chats; upcoming bookings are cancelled. Kept without identifying data: past booking records at clinics and published reviews, shown as "Deleted account". We keep account data while the account exists.

6. Your rights

Edit your details in the app, request a copy or deletion of your data, and revoke location or photo access in your phone settings at any time.

7. Age

Accounts are for users aged 18+. A guardian may book for a child from their own account.

8. Contact

hello@tbibiapp.com. We will notify you in the app before any material change.